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Troubleshooting Quick Steps -
Click for Help |
Internet |
Fax |
Phone |
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OneSource - 800-600-6804 |
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Fulenwider
telephone services (and AT&T internet
locations)
are managed by OneSource Communications.
OneSource acts as a middle-man. Their
job is to help us find/keep the lowest
cost service, ensure we don't get hit
with unexpected fees, critique
questionable invoices/services, and most
importantly, to provide technical
assistance for our restaurants.
If you have phone or fax line problems
(or if you are in an AT&T area and have
internet problems),
Contact OneSource at 800-600-6804
Click for a list of phone services by
location (Fulenwider Only) |
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Internet Security Providers |
Yum
requires internet security for our
internet connections when using TACO/Xpient/Merit
POS. This is provided via the Cisco 891
firewall/router that is connected
between your internet modem and the POS
network.
There are 2 types of service offered.
- BOC
(Broadband of Choice) is where we
provide our own internet and the
security provider maintains only the
Cisco Firewall.
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Fully Managed is where both the
internet service and the firewall is
provided by the security provider.
This is the preferred option as it
allows only one company to call for
all issues.
There are
3 approved providers for internet
security. ISS, Hughes, and MegaPath. ISS
has been dropped but we must fulfill our
contract terms before switching. These
service providers are listed below |
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ISS -
800-554-9875 |
We
currently use ISS in all Fulenwider Taco
Bells and Boone KFC. Eden and Boone are
fully-managed.
If you are in one of these locations and
have problems with your internet
service, first, ensure the internet
functions on the Fulenwider PC. If so,
then contact ISS for support. You may
also need to contact OneSource if they
determine the internet service is
failing. |
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Hughes - 800-HELP-KFC |
Hughes
service is currently used in all
Fulenwider KFC locations except Boone.
All AT&T locations are BOC. The
remaining are fully-managed.
If you are in an AT&T location and have
problems with your internet service,
first, ensure the internet functions on
the Fulenwider PC. If so, then contact
Hughes for support. You may also need to
contact OneSource if they determine the
internet service is failing.
If you are in a non-AT&T location,
contact the KFC Help Desk for any
internet issues. The Help Desk will
conference in Hughes if necessary. |
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MegaPath - 800-HELP-KFC |
MegaPath
was brought in by corp this year to
replace ISS. They will be our future
provider as their support has been
better than Hughes and ISS. They
function mostly like Hughes and you
would contact the Help Desk for initial
support.
They are currently installed in a few of
the Charlotte KFC's and implementation
is pending in some Taco Bells in
Charlotte. |
