Home

Fulenwider Restaurant Dashboard
Internet Help

The restaurant internet service consists of 3 primary components:


Modem
Cisco Firewall
Network Switch

Service is provided from the ISP to the Modem, from the Modem to the Cisco, and from the Cisco to the Switch.
(Note: the modem and switch may look different and there may be multiple switches.)

General Troubleshooting

  1. Ensure the modem is connected properly and has sync. Power-cycle the modem to be safe. Test Internet.

  2. Power Cycle the Cisco to be safe. Test Internet.

  3. Restart the PC. (Work with the Fulenwider PC before focusing on Merit.) Test Internet.

  4. Ensure a network cable goes connects the modem to the Cisco and a cable connects the Cisco to the Switch

See below for more details...

Modem

Click HERE for information regarding the DSL Filter

The modem should have solid lights on Power and DSL or Sync
The modem may not have an Internet light, but if so, it could be solid or flashing.
Another important light is the Link light. This indicates the Firewall (or other device) is connected to the modem.
(Note: Some modems won't have 4 link lights (or ports) like the one below. At least one should be lit or flashing.)
 

Troubleshooting Steps

  1. If something doesn't look right, power off and back on the modem.

  2. Ensure the power cord is connected, the phone line is connected to the DSL port AND wall jack,
    and a network cable is connected to at least one of the Ethernet ports.

  3. Call Support

 


Firewall

The Cisco 891 Firewall is managed by POS support. Please contact the HelpDesk for firewall troubleshooting.
Ensure you have power (OK) lights and lights on the bottom FE LAN section when calling support.

 

Network Switches


Milan Network Switch used in Taco Bells

The switches are simple. Each port has a cable that connects to a network device
(Computer, Register, Cook Display Controller, etc.)
If the device is on and connected, there will be a solid light indicating a good connection.
There may also be a flashing light indicating activity (communication)

Troubleshooting

If a port does not have a solid light, then there is a problem with the device or connection.
Ensure the device connected to that port is powered on
Ensure the cables are all connected solid - at the switch and the device
Try moving the cable at the switch into another port
If all else fails, contact the HelpDesk