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CLICK HERE TO SEE THE SUPPORT VENDOR
INFO BY STORE
In general,
there are 4 primary headset
and timer support companies
HME, CSI, QSR Tech and Summit
If you have any problems with these
providers, please contact the IT Dept
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1-877-992-7772
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ema@csise.com |
All Taco Bells should use
CSI for initial troubleshooting.
We have maintenance agreements with
CSI, so they will be willing to help
and send tech if necessary, often at
no charge. |
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Store calls
CSI of the Southeast Technical Support
Or email at:
ema@csise.com
to troubleshoot
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Tech will attempt to diagnose
and fix problem via the phone.
If problem cannot be fixed
remotely, technician will ship
replacement equipment, if
applicable.
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Equipment is shipped Monday
through Friday, excluding
holidays, for next day delivery
for wireless base stations,
battery chargers, AC adapters,
and speaker/mics; all other
equipment is shipped for two day
delivery.
Calls for exchanges placed after
2:30 p.m. Eastern Time are not
guaranteed to ship same day.
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If on-site support is required,
a technician will be dispatched
by CSI of the Southeast.
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Once equipment is received, the
store will remove the
replacement equipment and place
defective equipment in the same
box. Attach the UPS Label
provided, and give to UPS driver
or drop off at any UPS store.
Please notify all employees of
the impending return of UPS, and
which box is to be picked up.
All equipment must be returned
to CSI of the Southeast within
30 days of the exchange.
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800-HELP-KFC
(800-435-7532) |
FOR KFC's, the Timers are from
Summit. Headsets may be other
vendors, but initiate support via
Summit as Headset detection runs
through the Summit Timer.
If the
Timer is functioning properly and
not the cause of the issue,
then
contact CSI (above) for non-Florida
locations.
For Florida
Locations, please contact QSR Tech. |
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Summit is a KFC partner and the
recommended timer provider. They can
troubleshoot loops failures remotely
which is a cost and time saver. Be
sure to initiate any headset or
timer issues through Summit support
If the timer is functioning properly
and you continue to experience
headset issues after troubleshooting
with Summit, then contact CSI
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QSR Tech |
866-3QSRTECH
(866-377-7832) |
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Florida Area Only
General Support:
866-3QSRTECH (866-377-7832)
For Administrative or
General Business concerns, contact:
Tisha Huntsman,
VP of Operations
480-292-0670
tisha@qsrtech.net
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QSR Tech is a new company, but was
started by Tisha Huntsman from our
long-time partner in Florida - B
Kirby Communications. Tisha brought
over our preferred tech, Juan
Rosello. We chose to follow Juan and
Tisha and now use QSR Tech
exclusively for timer and general
technology support.
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1-800-848-4468 |
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HME
is the headset manufacturer. HME will
support if necessary, but it may be a
higher cost.
Only use HME
if CSI is unable to assist. |
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